1. Shipping Policy

We aim to process and deliver all orders efficiently while maintaining the highest product quality.

• Orders are processed within 1–3 business days after confirmation.
• Estimated delivery times:
  • Domestic: 2–5 business days
  • International: 5–10 business days
• A tracking number will be provided once your order is shipped.
• Delivery times may be affected by public holidays or courier delays beyond our control.

Note: Customers are responsible for any customs duties or import taxes required by their country.

2. Return Policy

We are committed to providing a reliable shopping experience. Returns are accepted under the following conditions:

• Return requests must be made within 7 days of receiving the order.
• The product must be:
  • Unused
  • In its original condition
  • Sealed in its original packaging (for hygiene reasons)

Non-Returnable Items

• Opened or used products
• Products damaged due to misuse
• Items purchased on sale or special promotion (unless defective)

3. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Please contact us within 48 hours of delivery.
• We will offer:
  • A free replacement, or
  • A full refund

4. Return Process

To initiate a return:

• Contact our customer support team via email or WhatsApp
• Provide:
  • Order number
  • Photos of the product (if applicable)

Once approved, return instructions will be provided.

Return shipping costs:

• Covered by the customer unless the issue is due to our error or a defective product.

5. Refunds

• Returned items will be inspected upon receipt.
• If approved, refunds will be processed within 5–10 business days using the original payment method.

6. Important Notes

• Due to hygiene standards, opened personal care products cannot be returned.
• We are committed to offering high-quality, authentic products, and your satisfaction is our priority.